Confidentiality

Your personal data privacy is one of the main concerns of SC Best4play SRL, a company based in Bucharest, Sector 3, Str. Nerva Traian, no. 27-33, Romania, acting as the data controller.

This document aims to inform you about the processing of your personal data in the context of using the website best4play.com, hereinafter referred to as "the site."

1. Categories of Processed Personal Data

A. If you are a customer of the site, we will process your personal data, such as:

First and last name
Phone number
Email address
Billing address
Delivery address
Data regarding how you use the site (for example, your behavior/preferences/habits on www.best4play.com)
Any other categories of data you provide directly when creating a user account, placing an order through the site, or in any other way resulting from the use of the site.

If you use your Facebook or Google account to create your user account on the site, we will process the following public profile data displayed by those applications: username, email address.

If you choose to create a user account only before completing the order for a product available on the site, your email address will be requested, and an account will be automatically created.

If you do not complete the order, your email address and other provided data will not be stored by SC BEST4PLAY SRL, and the created account will be automatically deleted.

B. If you are a visitor to the site, we will process your personal data that you provide:

Directly in the context of using the site, such as data you provide in the contact/questions/complaints section when you contact us in this way.
Indirectly, data such as: IP address, browser used, browsing duration, search history, operating system used, language, and viewed pages, complete URLs, click sequences to, through, and from our site, information or products viewed/searched, duration of visits on certain pages, information regarding interaction with pages (e.g., scrolling, clicks, mouse movements), data about user behavior.

2. Purposes and Legal Grounds for Processing

A. If you are a customer of the site, we process your personal data as follows:

To carry out the contractual relationship between you and us, and for the processing, validation, shipping, and invoicing of the order placed on the site, informing you about the status of the order, organizing the return of ordered products, etc.
- Legal Basis: The processing of your data for this purpose is based on the contract concluded between you and us, defined in the Terms and Conditions at best4play.com/termeni-si-conditii. Providing your personal data is necessary for the execution of this contract. Refusal to provide the data may result in the inability to carry out the contractual relationship between you and SC Best4play SRL.
To fulfill legal obligations arising from the services provided through the site, including tax obligations and archiving.
- Legal Basis: The processing of your data for this purpose is necessary based on legal obligations. Providing your data for this purpose is necessary. Refusal to provide the data may result in the inability to comply with the legal obligations and, therefore, in the inability to offer you services through the site.
For marketing activities, specifically to send commercial communications regarding the products and services offered by SC BEST4PLAY SRL through remote communication means (email, SMS).
- Legal Basis: The processing of your data for this purpose is based on your consent, if you choose to provide it.

You can express your consent for the processing of data for this purpose by checking the corresponding box at the time of creating the account or later in the "My Account Information" section.

To unsubscribe from receiving such commercial communications, you can use the option at the end of each email/SMS containing commercial communications. Additionally, you can unsubscribe by accessing the "My Account Information" section.

Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.

For conducting various analyses and reports regarding the operation of the site, creating consumer preference profiles, primarily to improve the experience offered on the site.
- Legal Basis: The processing of your data for this purpose is based on our legitimate interest in continuously improving the customer experience on the site. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.

B. If you are a visitor to the site, SC Best4play SRL processes your personal data as follows:

For marketing activities, specifically to send commercial communications regarding the products and services offered by SC Best4play SRL through remote communication means (email, SMS).
- Legal Basis: The processing of your data for this purpose is based on your consent, if you choose to provide it.

You can express your consent for the processing of data for this purpose by completing and checking the corresponding box in the newsletter subscription form available on the site.

To unsubscribe from receiving such commercial communications, you can use the option at the end of each email/SMS containing commercial communications.

Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.

For resolving complaints and monitoring traffic to improve your experience on the site.
- Legal Basis: The processing of your data for this purpose is based on the legitimate interest of SC Best4play SRL to ensure the proper functioning of the site and to continuously improve the visitor experience, including by addressing various comments, questions, or complaints.

Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.

3. Duration of Data Processing

We will process your personal data as long as necessary to achieve the aforementioned processing purposes.

If you are a customer, we will process your data for the entire duration of the contractual relationship and subsequently in accordance with the legal obligations that arise (e.g., for financial-accounting documents for which the legal retention period is 10 years from the end of the financial year in which they were created).

If you are a customer and choose to delete your user account by clicking the "Delete Account" button in the "My Account Information" section, we will interpret this action as your option to unsubscribe from receiving commercial communications about the products and services offered through the site.

In this regard, if you choose to delete your user account, we will no longer send you emails and/or SMS of this kind.

However, we would like to inform you that deleting your account will not automatically result in the deletion of your personal data.

If you wish for your personal data to no longer be processed or if you want the deletion of your data, you can exercise your rights detailed in point 6 below.

If you request the deletion of your account, but there is at least one active order on that account, the account deletion request can only be processed after the products have been delivered and the last active order has been completed.

If you withdraw your consent for data processing for marketing purposes, the processing of your personal data for this purpose will cease, without affecting the processing carried out based on the consent you expressed before its withdrawal.

4. Disclosure of Personal Data

We do not rent/sell your personal data to third parties.

In addition to the operator, in certain situations, data may be accessible to third parties such as service providers, transport operators, hosting providers, IT companies, referred to as authorized persons by the Operator if necessary.

These parties are contractually obliged to maintain the confidentiality of the data and to use it exclusively for the purpose for which it was provided.

We may also disclose your personal data to public authorities under the following exemplary circumstances:

For the administration of the site
In situations where such communication is necessary for awarding prizes or other benefits to the data subjects obtained as a result of their participation in various promotional campaigns organized through the site;
For maintaining, personalizing, and improving the site and the services conducted through it
For data analysis, testing and research, monitoring usage and activity trends, developing safety features, and authenticating users
For sending marketing communications under the conditions and limits provided by law
When the disclosure of personal data is required by law, etc.

5. Transfer of Personal Data

The personal data provided may be transferred outside of Romania, but only to countries within the European Union.

6. Your Rights

Under the provisions of the data protection legislation, as data subjects, you have the following rights:

Right to information: the right to receive details regarding the processing activities carried out by SC BEST4PLAY SRL, as described in this document.
Right of access to data: the right to obtain confirmation from us regarding the processing of personal data, as well as details about the processing activities such as how data is processed, the purpose of processing, recipients or categories of recipients of the data, etc.
Right to rectification: the right to obtain the correction, without undue delay, of inaccurate/unjustified personal data, as well as the completion of incomplete data.
Right to deletion of data ("right to be forgotten"): subject to certain conditions; it is possible that, following a request for data deletion, we will anonymize this data (thus removing its personal character) and continue processing it for statistical purposes under these conditions.
Right to restrict processing under certain conditions.
Right to data portability: the right to receive personal data in a structured, commonly used, and machine-readable format, as well as the right for this data to be transmitted by another data controller, provided that the conditions set by law are fulfilled.
Right to object:
- Regarding processing activities can be exercised by submitting a request as indicated below;
- At any time, for reasons related to the particular situation of the data subject, to object to the processing of their data based on the legitimate interest of SC BEST4PLAY SRL or for the public interest, unless it can be demonstrated that there are legitimate and compelling reasons for the processing that prevail over the interests, rights, and freedoms of the data subjects or that the purpose is the establishment, exercise, or defense of a right in court;
- At any time, free of charge and without justification, to object to the processing of their data for direct marketing purposes.
Right not to be subject to automated individual decision-making: the right not to be subject to a decision based solely on automated processing activities, including profiling, which produces legal effects concerning the data subject or similarly significantly affects them.
Right to contact the National Supervisory Authority for Personal Data Processing or competent courts, as necessary.

For any further questions regarding how your personal data is processed and to exercise your rights mentioned above, please contact us at the email address:

7. Minor Confidentiality

We do not knowingly contact or collect information from individuals under the age of 18. The website does not aim to solicit any information from individuals under 18 years of age.

If we inadvertently obtain such information and are notified of this, we will obtain the appropriate parental consent to use this information or, if this is not possible, we will delete the information from our servers.

If you wish to inform us about the receipt of information regarding individuals under the age of 18, please contact us via email at:

8. Changes to the Privacy Policy

We reserve the right to modify this privacy policy. In the event of significant changes in the future, you will be notified via email (office@best4play.com) or by displaying a specific message on the site.

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